Quick Summary
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Returns accepted within 30 days of receiving your order.
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Items must be in original condition (tags attached, no odors, stains, or signs of wear).
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We do not offer exchanges. Please reorder the correct size/item.
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Return fees vary by country — see table below.
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Fee is deducted from your refund.
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Once your parcel shows as delivered to our warehouse, please allow up to 10 working days for processing.
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Refund will be issued after inspection.
Return Label Costs
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Country/Region
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Method
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Cost
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United Kingdom
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Royal Mail Tracked
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4.95-7.95 GBP
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United States*
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DHL Express
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8-16 USD
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Netherlands / Austria
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DHL Parcel
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6.95 EUR
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Germany
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DHL Express
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7.95 EUR
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Norway
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DHL Express
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7.95 EUR
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Sweden/Finland/ Belgium/ France
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DHL Parcel
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7.95 EUR
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Switzerland
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DHL Standard
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8.95 CHF
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New Zealand
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DHL Express
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24.95 AUD
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Australia
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DHL Express
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19.95 AUD
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Canada
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DHL Express
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19.95 CAD
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EU Zone (Denmark, Italy, Ireland, Spain, Czech Republic, Poland, Luxembourg, Croatia, Portugal, Estonia, Slovakia, Slovenia, Hungary, Romania, Greece, Bulgaria, Lithuania)
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DHL Express
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7.95 EUR
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Rest of World
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DHL Express
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19.95 EUR
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To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at baggythreads@gmail.com.
Please put the subject as RETURNS and include your order number.
If your return is accepted, we’ll send you the relevant information on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at baggythreads@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), Limited edition pieces are not included in this and you will be able to return them. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on free items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at baggythreads@gmail.com.
